Star Citizen Web Apps

Product Design
Project Overview
Since 2015, Turbulent has developed a suite of web apps for the Star Citizen community, which now encompasses over 2.7 million players.

These tools boost player engagement by facilitating connections within the community and with developers, and providing direct access to game news, lore articles, bug reporting, system performance checks, and game launch capabilities.
Infos
Studio: Turbulent
(Cloud Imperium Games)
Years: 2015 - now

Star Citizen official website
Objectives
Fulfill Kickstarter Promises and develop online products as outlined in the original campaign.

Foster a vibrant network for over 5 million players to interact with each other and with developers.

Provide a comprehensive suite of online tools designed to unify and elevate the gaming experience.

Adapt and expand in response to the game’s evolving scope and player feedback.
My Contributions
In 2015, I designed the initial version of Spectrum, a modern application featuring chat lobbies and forums to replace the existing Vanilla forums. Based on continuous user feedback and developer input, we consistently upgraded Spectrum and expanded the RSI ecosystem with new apps.

Since 2020, I’ve led the development of comprehensive UX and UI design guidelines and established a robust design system that includes shared libraries, design tokens, and extensive technical and visual documentation.
Impact
The entire web ecosystem that we continue to build today for the game is rooted in my initial design work on the first apps for Star Citizen. This foundation has set the standard and direction for all subsequent web development, ensuring a cohesive and user-focused experience across the platform.

The web apps significantly enhance the gaming experience for Star Citizen players, with hundreds of thousands of players using them monthly. Open development is integral to Star Citizen’s ethos, and these apps have been crucial in cultivating the vibrant, passionate community that has contributed to the game’s success.
Design Process
To develop and refine products within the RSI (Star Citizen) ecosystem, my team and I employ a meticulous design process. This begins with a comprehensive discovery phase, where we engage deeply with stakeholders and gather extensive user feedback from forums and social platforms. This phase also includes competitive analysis and user story mapping to ensure a thorough understanding of user needs and market dynamics.

Upon securing stakeholder approval, we transition into the conception phase, in which we craft wireframes, prototypes, and detailed mockups, building the components and design tokens that bring our digital visions to life.
Design System : Creating a Cohesive and Accessible Platform
In 2020, we embarked on creating a central, future-proof design system for the RSI/Star Citizen ecosystem. Working closely with developers and other product designers, I led the development of our first Figma library and the documentation of UX & UI patterns.

This foundational work, which includes design principles, components, and design tokens, now underpins the entire Star Citizen web ecosystem. All elements adhere to AA accessibility standards and are designed with future thematization in mind.

Currently, I oversee a dedicated team that continuously refines and expands our documentation, tools, and libraries.
Spectrum: Fostering Connections in the Star Citizen Universe
Spectrum is the official platform for the Star Citizen community, offering a dynamic space for interaction through private and public forums, chat lobbies, and a unique guide system. This system connects new and experienced players, allowing novices to navigate the game's complexity with the help of veteran players who provide tailored guidance on various aspects like the basics, flight, combat...

Launched in 2015, Spectrum was the first web app developed within the RSI ecosystem. Although it has been periodically updated to maintain a modern aesthetic, the UI and UX patterns I initially established have set the foundation for our current products and guidelines.

Before Spectrum, Turbulent’s designers primarily used Photoshop. I initiated the company’s transition to Sketch (and then Figma) with this project, marking a significant shift in our design process. Additionally, the Spectrum logotype I designed has been integrated into the game as the fictional in-game company responsible for providing communication tools to humans.
RSI Roadmap : Navigating Development
The RSI Roadmap is a vital tool that allows Star Citizen's players to closely follow the game’s development journey. Given that Star Citizen is still in alpha, the effort to consistently ship new features through regular patches from dozens of development teams is immense.

Embracing the company’s DNA of open development and continuous communication, which has been crucial to the game's success, we designed a tool that not only meets the high expectations of our fans but also enhances their engagement. This tool enables fans to explore detailed data from the tens of teams working on complex features. Additionally, it offers a second view that simplifies this information, providing fans with an efficient way to see upcoming features in future patches.
Galactapedia: Documenting the Universe of Star Citizen
Galactapedia serves as the in-fiction encyclopedia for the expansive universe of Star Citizen, meticulously crafted by the game's writers. To meet the unique needs of this project, I worked closely with the game's narrative team to deeply understand their requirements and vision.

One of our primary design objectives for Galactapedia was to create a website that was lightweight and responsive, ensuring that it could be easily accessed and navigated on any device. This approach was driven by the anticipation of future integration directly within the game, allowing players to seamlessly access historical and contextual information about the Star Citizen universe without disrupting their gaming experience. We focused on optimizing user experience to keep the platform intuitive and engaging, enabling fans to explore the rich backstory of the game with ease.
Telemetry: Monitoring Performance
With the Telemetry tool, players can check their computer performance and compare them with the rest of the Star Citizen community. They can analyze their stats and the possible impact of upgrading their hardware. With the history functionality, players can also follow the evolution of the game's performance release after release.
RSI Launcher: Gateway to the Star Citizen Universe
The RSI Launcher serves as the essential gateway for players to install, update, and launch Star Citizen. Beyond these core functionalities, it integrates the latest game news directly from the website and provides access to game settings.

In 2017, I led the design of the launcher's version that introduced functional yet basic settings to enhance user interaction. And, as the Director of Product Design, I have overseen the development of a new version of the launcher, launched in 2024. This latest iteration boasts a more modern UI and incorporates new features specifically requested by players to improve their overall experience.

With a focus on future scalability, the design and layout of the launcher have been crafted to accommodate additional games, ensuring a versatile and enduring platform. This future-proof approach is part of our commitment to continuously evolve the launcher in alignment with player needs and technological advancements.